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From the Internet to your desktop, GovDirect makes it simple by planning, procuring, integrating, supporting, customizing and managing your IT infrastructure—allowing you to focus on growing your business.

As one of the leaders in the IT industry, GovDirect’s expertise is second to none. Our services are specifically developed to streamline a company’s efficiency, secure critical information, minimize downtime and ultimately enhance the bottom line.

Proactive Network Support

Smart businesses understand that a key to improving productivity is to ensure that the company’s network is running smoothly. Employees have unfettered access to the information they need to do their jobs, the day-to-day transmission of information is handled quickly and efficiently, and customers are able to enjoy the services of a company that suffers from minimal downtime.

GovDirect can prevent problems on your network before they occur, and will work to ensure that everything is running at optimal efficiency. Should any problems arise, GovDirect’s talented technicians will rectify them either on-site or remotely.

Remote Monitoring

What is remote monitoring? Simply put, it allows GovDirect’s support center to continuously monitor and proactively manage your business’ system by linking directly with your network. This enables them to provide technical support directly to the problem areas, and means your issues can be solved as quickly and reliably as possible. GovDirect can support your entire network 24/7, freeing up your permanent IT personnel to focus on your company’s overall technology strategy and to plan new projects.

GovRemote is the tool by which GovDirect can provide clients immediate remote assistance. With user authorization, GovDirect can remotely manage desktops to assist users with applications and to diagnose problems — all in real time, reducing the need for on-site services and saving costly time and money.

Security and Penetration Analysis

GovDirect can provide highly customized security analysis and ethical hacking skills are employed to provide detailed penetration studies.

Network Installations and Upgrades

GovDirect can plan, deploy, migrate, support, diagnose, integrate, and upgrade your network. GovDirect can also manage your network so you can keep up with the speed of emerging technology, which as everyone knows, can be fast.

Training

GovDirect can provide on-site training for your teams looking to fulfill training requirements under DoD Directive 8570.01. We have instructors that are certified to conduct classes for EC Council, Comptia and Microsoft. The classes we offer include: Certified Ethical Hacker, Disaster Recovery, Certified Network Security Administrator, A+, Security +, Net +, Server 2008, Microsoft SQL, Windows 7 and Exchange.

Gov Assurance

GovDirect’s Gov Assurance Program is the ultimate way to get the most out of GovDirect’s managed services. It’s tailored specifically for small- to medium-sized businesses and guarantees proactive support and security for your entire network, readily available technical support resources 24/7, and secure access to critical information from anywhere. And all of this comes from a fixed monthly fee that forever does away with the hassle of typical “nickel and dime” contracts common to the IT industry.

Telephony Solutions

Maximize the returns on your network investment with GovDirect’s Voice over IP (VoIP) Telecommunications technologies. VoIP allows users to make voice calls through a broadband Internet connection instead of a regular (analog) phone line. What can VoIP do for you?

Transmit more than one phone call over the same broadband-connected phone line—a simple way to add an extra line to an office.

Integrate fax, email and voice mail, and convert voice to text.

Use 3-way calling, call forwarding, automatic redial, and caller ID without additional charges.

Experience enhanced security versus traditional phone lines.

Make and receive calls from anywhere you have a broadband connection.

Use audio and video teleconferencing.

Help Desk

GovDirect’s network Help Desk Services can save you time and money by leveraging their technical experience for your company’s end user support. And since they know computer problems can occur after 5 PM, they offer 24/7 telephone support agreements for clients who require support after-hours.

GovDirect help experts can also directly access troubled computers or networks using GovRemote. This tool allows GovDirect help experts to directly manage desktops in real time to assist users in diagnosing problems. This eliminates the need for on- site services and saves time and money.

Supplemental Staffing

Supplemental staffing provides a powerful tool for controlling your company’s payroll. Call on GovDirect’s trained technicians and engineers to provide expertise during new rollouts, vacations, off-site training and other short-term staff shortages. This unique service provides highly skilled labor to function in a broad range of roles or to complete specific projects, minimizing the need for costly additional permanent personnel.

Certified By Manufacturers

GovDirect technicians are certified for under-warranty repairs for the following:

HP Commercial-Series Workstations, Servers and LaserJet Printers

Lenovo ThinkPads, Workstations and Servers

Xerox Multifunction Devices 

and much more.

Preventive Maintenance

When hardware goes down, it can bring a business’ productivity to a halt. Talented GovDirect technicians can maintain your hardware and make sure your computers, laser printers and other computer hardware are in tip-top shape. Whether they need their yearly cleaning, the replacement of worn-out parts, or your servers need attention, GovDirect’s technicians can take care of problems before they occur either in their state-of-the-art, static-free maintenance center or on-site.

Security Solutions That Work

GovDirect clients benefit from GovDirect’s close partnerships with the best network security companies in the industry today, such as Cisco Systems and Check Point Security Technologies. GovDirect understands that the most important asset a company has is the data stored on its network, and that data must be protected at any cost.

GovDirect is not content in simply installing a firewall to ensure your network is well-protected—they take the time to identify your specific business needs and the areas that require the most urgent attention, then determine the best products and solutions that will keep your network running smoothly. GovDirect recommends a Network Wellness Audit for companies interested in finding out more about the security and effectiveness of their network.

What Can GovDirect Do?

Network Security
What if your network information is not protected from those who would steal it and use it for purposes you never intended? GovDirect can install dedicated servers equipped with security measures such as dial-back features or software-based protection called defensive coding.

Network Efficiency
GovDirect can help your network save time and money by wiring your network for voice-over Internet protocol (VoIP). This technology allows secure communication in real time anywhere on your network, ensuring time sensitive information gets where it needs to be at the right time.

Network Optimization
GovDirect will review your server configuration and network infrastructure to ensure your operating system is current and arrayed for optimal performance. This includes an inspection of drive configurations to ensure data security, as well as an inspection of error logs to detect any performance alerts.

Virus Protection
Information can be tampered with or corrupted fairly easily by online threats. GovDirect will review and diagnose your servers and workstations for adequate anti-virus protection. Along with their technology partners, GovDirect professionals can install filters allowing you to screen and manage incoming and stored email files and new downloads.

Authentication
Is your information getting to your client? GovDirect professionals can install data transmission protocols, which allow clients or employees access to data with a simple username and password. More complex authentication can also be implemented.

The worst-case scenario becomes a reality and your company data is lost. Don’t press the panic button just yet! GovDirect can help avert one of the single largest potential impacts on a business. As part of your Network Wellness Audit, GovDirect will review your file-saving process and make sure you have appropriate back-up software in place. These provisions ensure data recovery is possible even if disaster strikes.

Product Procurement

GovDirect can procure computer technology businesses need when businesses need it. They analyze your needs to determine the best solution, perform difficult product searches, and then directly process your order with zero hassle. And, in contrast to other resellers, it doesn’t matter whether you’re implementing a large-scale roll out or just ordering a few boxes. GovDirect is able to ship any quantity of product, built the way you want it, delivered the way you want it, and deliver it accurately and on schedule.

In addition, GovDirect’s partnerships with industry leaders allow them to get the best prices and first rights to the best products, a value they pass along to their customers. These partners are at the forefront of quality and innovation: Cisco, IBM, Microsoft, HP, Xerox, Panasonic, Lenovo, and many more.

Security For Your Network

GovDirect will proactively manage your network round-the-clock and prevent problems before they arise. No more waiting until problems begin to negatively affect your company. Under Gov Assurance, you’ll never have to worry about your IT infrastructure again. Rest assured that if there’s a problem, GovDirect engineers are already fixing it.

Best of all, unlike most IT support services that are based on an hourly rate (often called “nickel and dime” contracts), Gov Assurance is based on a flat monthly fee. This saves businesses from monthly billing fluctuations and the hassles that come from network downtime. It’s the perfect solution for small to medium-sized businesses.