Support

Proactive Network Support
Smart businesses understand that a key to improving productivity is to ensure that the company’s network is running smoothly. Employees have unfettered access to the information they need to do their jobs, the day-to-day transmission of information is handled quickly and efficiently, and customers are able to enjoy the services of a company that suffers from minimal downtime.

GovDirect can prevent problems on your network before they occur, and will work to ensure that everything is running at optimal efficiency. Should any problems arise, GovDirect’s talented technicians will rectify them either on-site or remotely.

Remote Monitoring
What is remote monitoring? Simply put, it allows GovDirect’s support center to continuously monitor and proactively manage your business’ system by linking directly with your network. This enables them to provide technical support directly to the problem areas, and means your issues can be solved as quickly and reliably as possible. GovDirect can support your entire network 24/7, freeing up your permanent IT personnel to focus on your company’s overall technology strategy and to plan new projects.

GovRemote is the tool by which GovDirect can provide clients immediate remote assistance. With user authorization, GovDirect can remotely manage desktops to assist users with applications and to diagnose problems — all in real time, reducing the need for on-site services and saving costly time and money.

Help Desk
GovDirect’s network Help Desk Services can save you time and money by leveraging their technical experience for your company’s end user support. And since they know computer problems can occur after 5 PM, they offer 24/7 telephone support agreements for clients who require support after-hours.

GovDirect help experts can also directly access troubled computers or networks using GovRemote. This tool allows GovDirect help experts to directly manage desktops in real time to assist users in diagnosing problems. This eliminates the need for on- site services and saves time and money.

Training
GovDirect can provide on-site training for your teams looking to fulfill training requirements under DoD Directive 8570.01. We have instructors that are certified to conduct classes for EC Council, Comptia and Microsoft. The classes we offer include: Certified Ethical Hacker, Disaster Recovery, Certified Network Security Administrator, A+, Security +, Net +, Server 2008, Microsoft SQL, Windows 7 and Exchange.

Building Solutions Every Day

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